The parties, pre-contractual information, right of withdrawal and payment terms applicable to the electronic sale of VECDC services.
Last updated: 2026
This Distance Sales Agreement ("Agreement") is concluded electronically between the following parties under the laws of England and Wales, in particular the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("the Regulations").
SELLER: VECDC CLOUD AND CONSULTANCY LIMITED (Company No: 17442352, England and Wales), hereinafter referred to as VECDC ("VECDC"). Registered address: Suite 11191, 5 Brayford Square, London, United Kingdom, E1 0SG. Distance sales services offered via VECDC's website at vecdc.com and its related subdomains are subject to this Agreement.
BUYER (CONSUMER): The natural or legal person identified by the identity, address and contact information provided when registering or placing an order on VECDC's website or customer panel ("Buyer" or "Consumer"). The Buyer represents that they have read, understood and accepted this Agreement and the pre-contractual information text shown on the order screen.
Confirming the statement "I have read, understood and accept the Distance Sales Agreement and the pre-contractual information text" is mandatory before placing an order; otherwise the order cannot be completed.
The subject of this Agreement is to determine, within the framework of the laws of England and Wales and the Regulations, the mutual rights and obligations of the parties regarding the distance sale of the services specified below (virtual server (VPS/VDS), dedicated server, server hosting and consulting services) ordered electronically by the Buyer via VECDC's website or customer panel.
Distance sales services offered by VECDC are also subject to the general terms of use set out in the VECDC Terms of Service. The Buyer represents that, together with this Distance Sales Agreement, they have also read and accepted the Terms of Service. The Agreement is deemed concluded between the parties upon order confirmation and transmission of payment to VECDC.
In accordance with the Regulations, the following pre-contractual information is presented to the Buyer clearly and comprehensibly prior to conclusion of the distance contract. The Buyer accepts that they have read and confirmed the pre-contractual information text shown on the order screen and sent by email.
The Buyer represents and warrants that they have read and confirmed, in electronic form, the key characteristics, sale price, payment and delivery terms, and information regarding the right of withdrawal for the service they wish to purchase, and that they place the order accordingly.
Under the Regulations, in distance contracts the consumer has the right to withdraw within 14 (fourteen) days without giving any reason and without paying any penalty. The withdrawal period begins on the date the contract for the service is concluded.
Exception – Services performed instantly in electronic form: Under the Regulations, where the consumer has expressly requested that performance of the service begin before the withdrawal period has expired, and the service has been fully performed, the consumer loses the right of withdrawal in respect of that fully performed service.
Because VECDC's virtual server, dedicated server and consulting services are delivered together with access details immediately following payment confirmation, they qualify as instantly performed services. During the order and payment process, the Buyer confirms the statement "I will not exercise my right of withdrawal and I agree that the service will begin before the withdrawal period has expired," thereby requesting the immediate commencement of the service. Accordingly, once these services have been fully performed the right of withdrawal can no longer be exercised; the Buyer is deemed to have accepted this.
Where the right of withdrawal can be exercised (e.g., where performance of the service has not yet begun), the withdrawal notice may be sent in writing to VECDC's address stated above, or by email recorded on a durable medium. Refund requests made within the withdrawal period are handled in accordance with the Regulations.
The service fee is collected at the amount stated at the time of order, using the selected payment method. Any applicable taxes are included in fees at the time of order. Payment by credit card is made in advance or according to the term shown in the order; payment by bank transfer/EFT must be made within the period specified in the invoice/payment notice.
Delivery: Once payment is confirmed by VECDC, the access details for the service (server IP address, root/administrator username and password, panel information, etc.) are sent to the email address provided by the Buyer in the order/registration. Delivery and performance are deemed to have occurred upon transmission of this information. The security of access details and passwords is the Buyer's responsibility.
VECDC reserves the right to change prices and tariffs, subject to prior notice. Existing orders continue at the term and price specified in the order; current prices may apply upon renewal. In the event of late payment, the default and suspension provisions of the VECDC Terms of Service apply.
For notices arising from the Agreement, the parties accept the addresses and email addresses specified in the order/registration as their legal domicile and contact address. VECDC contact: [email protected]; postal address: VECDC CLOUD AND CONSULTANCY LIMITED, Suite 11191, 5 Brayford Square, London, United Kingdom, E1 0SG.
Consumer complaints: The Buyer may first submit complaints to VECDC at [email protected]; response times are applied within the legally required periods. Disputes that cannot be resolved this way may be referred by the consumer to an independent Alternative Dispute Resolution (ADR) provider, or the consumer may bring proceedings directly before the competent court.
This Agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over disputes arising from this Agreement.
VECDC reserves the right to make any changes it deems necessary to this Distance Sales Agreement and to the Site. The text in force applies from the date it is published on the Site. Upon the order being transmitted to VECDC electronically and payment being completed, the Buyer is deemed to have accepted all terms of the Agreement.